At Merch Factory, customer satisfaction is our top priority. If something isn’t right, we’ve got you covered.
Return Window: Eligible products can be returned within 7 days of delivery.
Eligibility:
Items must be unused, unwashed, and in original packaging with tags.
Only damaged, defective, or incorrect items are eligible for return/exchange.
Non-Returnable Items:
Custom/Personalized products
Sale or Clearance items
How to Initiate a Return:
Email us at support@merchfactory.in with your order ID and reason for return.
Our support team will guide you through the next steps.
📦 Refund Policy
Refund Mode: Refunds are processed to the original payment method or as store credit.
Processing Time: Once your return is approved and received, allow 5–7 business days for the refund to reflect.
We reserve the right to deny returns that do not meet the policy conditions.